http://www.chumpsucker.com/index.php/gripe/pooled-networks-sucks-and-by-proxy-steadfast-networks-sucks/

Just because it is in your policy doesn’t mean a thing. You can “technically” be right, but that won’t stop people from being pissed at you. You’ve won the battle and lost the war.

Take 100% responsibility and apologize, thats it. No excuses about what the customer should have done.

Again, I don’t see how we can be faulted for a customer not having a backup of their data. If the data is that valuable, back it up.

I don’t expect to respond again, but I just needed to make a public statement against those comments.

Not sure how I came back to this blog entry, but I just did and I was shocked that there was a new comment.

Anyways, I’m the founder of Yutter, and a day or two before SF removed our server we lost all our local backups on a hard drive that we still have but can’t seem to recover.

Not sensing the urgency of resuming immediate backups, I decided we would wait until we had another hard drive which we were scheduled to get purely for backups in the next couple of days.

The timing of the server removal from SF was impeccable. And I don’t remember being offered any “goodies” that I hear people throwing around the net, not that I would have accepted any, I just wanted them to try and restore their local backups.

But again, you will still insist that is the host’s fault…

What if a catastrophy took place in Chicago? Earthquake, floods, storms, hurricanes, terrorist attacks (hope none of these happen) and the datacenter collapses and all equipment is destroyed??

Now, who’s responsible? Will you blame the nature or the terrorists and demand to take your data back???

Come on guys, if something is precious for you make sure it is safe!

back back back up your data… your data is your business!

geez, now i know why for so many years that steadfast has been on the market those losers can never beat other companies.

everyone subscribed at steadfast, your site could be next!

Yup, they killed our site. Same story… a vps that they don’t back up. They have a nice story about that that makes no sense. Their software is buggy. Mails backed up, no notice, kablam…. they rm -rf our site, a 3 year old free movie review site. I have the screen shots of our account showing that it indicated no payment problem. Yes, the dumb kid who handled the finance side of the site, didn’t monitor the payment status (we were paying quarterly by paypal) and we owed a payment, but Steadfasts email engine was clearly backed up, because we got 4 emails all in one shot, and this was on a Friday night, whenever their billing cron job runs.

Clearly Steadfast is such a moronic fly by night crap works, that reclaiming the same amount of diskspace Google gmail gives away free is more important to them than a customer’s site. It’s not a case of not having a backup, it’s a case of someone you are paying for a service, who, the hour their system shows you owe them a dollar, automatically goes and wipes the disk clean. That’s just bad business practice designed by someone who’s clueless and should get out of the hosting business.

Did we have a backup? Yes.. of course our site was free as well, so we weren’t as current as we should have been and lost several weeks of reviews, and forum contents. It was enough of a loss for us that it killed the site.

Steadfast’s attitude during the entire thing was completely assinine. Not only did they tell us it was our fault, they never offered one bit of help, or a dollar credit.

But I would just like to say to Karl that I never received an email from his company during that time period. I have received emails in the past to let me know that the bill was ready and I should log in to pay it. But I never received an email to let me know that a bill was ready or that my account was suspended.

I logged into my account and it stated that I was up to date on my payments and it did not ask me to take any further action.

Money is not an issue.